Policy Document
Refund & Rescheduling Policy
Last updated: August 1, 2026
We keep this simple: life happens in food service, and we’d rather reschedule you than argue with you. Here is how cancellations, rescheduling, and refunds work.
Classes and exam sessions
More than 72 hours before your session:cancel for a full refund of anything you’ve paid, or reschedule to another available session at no charge.
Within 72 hours of your session:we can’t refund, but we will reschedule you once to another available session at no charge — seats are limited and late cancellations keep someone else from taking yours.
No-shows:a missed session without notice forfeits the seat and any payment for it. If something serious kept you away, email us — we’re reasonable.
If we cancel: if Motor City Food Safety cancels or reschedules a session for any reason, you choose between a full refund and a free transfer to another session.
Exam results
Fees cover instruction and exam administration, not a particular result. Failing the examination does not qualify for a refund, and retakes are booked as new sessions.
Online self-study courses
Online course purchases are refundable within 7 days of purchase if you have not substantially accessed the course content. Once course content has been accessed, the purchase is non-refundable.
Company invoices
Bookings invoiced to a company follow the same session rules above. Credits for cancelled seats are applied to the company’s next invoice, or refunded to the original payment method on request.
How to cancel or reschedule
Email us at the contact address in the footer with your booking reference (it’s in your confirmation), or manage your bookings from your account page. Refunds are returned to the original payment method and typically post within 5–10 business days.